Terms & Conditions
Last updated: November 14, 2026.
Heirloom Fibers ("Heirloom Fibers", "we", "us") is a Pennsylvania business located in Harmony, Pennsylvania. Our shop is inside The Crooked Spindle at 229 Mercer St, Harmony, PA 16037. These terms cover your use of this website and your purchases and custom orders with us. By using the site, or by buying from or placing a custom order with Heirloom Fibers, you agree to them.
This website is a catalogue
This site shows what we carry and make: yarn, needles, notions, project kits and our own handmade and embroidered pieces. It is not an online store. Purchases are made in the shop, and custom work is arranged with us directly. A listing on the site is not an offer to sell and does not reserve an item for you.
We work to keep the site accurate, but shop stock changes daily. Yarn lines, colours, sizes and prices shown here may differ from what is on the shelf, and the price in the shop on the day you buy is the price that applies. If you are making a trip for something specific, please contact us first.
Yarn, needles and other makers' products
Photos and specifications for yarn, needles and kits (fibre content, weight, yardage, gauge and care) come from the companies that make them and are provided for your reference. Dye lots vary, and colours look different from one screen to another, so please check colour in person and buy enough of one dye lot to finish your project. Brand names and logos shown on the site belong to their owners.
Handmade pieces
Our knits, memory bears and memory quilts are made by hand, one at a time. Small differences in colour, size, texture and finish from one piece to the next, and from the photos, are normal and are not defects.
Custom orders and memory pieces
Custom pieces are made to your specifications. Before we begin, we will confirm the details, the price, any deposit and an estimated completion date with you. Completion dates are estimates, not guarantees. Please do not bring or send garments or keepsakes for a memory bear or memory quilt until we have agreed on the arrangements.
Making a memory piece means cutting and sewing the items you give us, which cannot be undone. We treat everything entrusted to us with great care, but we cannot replace an item of sentimental value. If you send items to us rather than bringing them in, we recommend an insured, trackable service.
Embroidery
Embroidery is stitched on our commercial multi-needle embroidery machine. We will confirm the design, wording, spelling, thread colours and placement with you before stitching; please check them carefully, because embroidery cannot be removed once it is stitched.
If you supply your own shirt, hat, bag, blanket or other item, be aware that some fabrics and constructions do not embroider well and that there is always a small risk of damage to an item during embroidery. We will tell you if we think an item is unsuitable. If an item you supplied is damaged through our error, our responsibility is limited to re-stitching the design on a replacement item you provide or refunding what you paid us for that embroidery.
You are responsible for having the right to use any name, logo or artwork you ask us to stitch. We may decline any design.
Prices, payment and sales tax
Prices are in U.S. dollars. Pennsylvania sales tax is added where it applies. Payment is due at the time of purchase in the shop. For custom work, any deposit is due before we begin and the balance is due when you collect the finished piece, unless we agree otherwise in writing.
Returns and exchanges
Unused yarn, needles, notions and kits may be returned in their original, resaleable condition, with your receipt, within 14 days of purchase for a refund or exchange. Yarn that has been wound, and items marked as final sale, cannot be returned.
Custom, personalized and embroidered pieces are made for you and cannot be returned. If a piece we made has a defect in our workmanship, tell us within 7 days of receiving it and we will repair it, remake it or refund it.
Gatherings at the shop
WIP Wednesday and other get-togethers are informal and free to join unless we say otherwise. Please look after your own belongings and projects while you are with us.
Messages you send us
When you use the contact form or email us, we use what you send to answer you. Please do not send payment card numbers or other sensitive information through the contact form. Our Privacy Policy explains how we handle personal information.
Our content
The Heirloom Fibers name and logo, and our own designs, photographs and text, belong to us and may not be reproduced or used commercially without our written permission. Buying a piece does not transfer any rights to its design. Search engines and AI assistants are welcome to index and describe the public pages of this site in line with our robots.txt file.
Acceptable use
Please do not misuse the site: no unlawful activity, no attempts to breach its security or reach the sign-in and administration areas without authorization, no automated access that burdens the site, and no submitting content that is unlawful or infringes someone else's rights. We may block access that we believe is abusive.
Links to other sites
The site links to makers' websites, Facebook and map services for your convenience. We do not control those sites and are not responsible for their content or practices.
Disclaimer and limitation of liability
The site and its content are provided "as is", without warranties of any kind to the extent the law allows. To the fullest extent permitted by law, our liability for any claim arising from a purchase or custom order is limited to the amount you paid us for it, and we are not liable for indirect, incidental or consequential losses, including the sentimental value of any item. Nothing in these terms limits rights or liability that cannot be limited under Pennsylvania law.
Governing law
These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts serving Butler County, Pennsylvania.
Changes
If we update these terms, we will change the "last updated" date above. The terms in effect when you make a purchase or place a custom order apply to it.
Contact
Heirloom Fibers, inside The Crooked Spindle, 229 Mercer St, Harmony, PA 16037. Email stephanie.fontenot@heirloomfibers.store or use our contact page.